Last updated: August 2026
1. Our Commitment
Notout wants betting and gaming to stay enjoyable. This page explains the tools available to help you stay in control of your play, how to use them, and where to find extra support if you need it.
2. Eligibility
Notout is only for adult players aged 18 and over. If you believe someone under 18 has access to an account, please contact our support team so we can act on it.
3. Deposit, Loss and Session Limits
You can set your own deposit, loss and session limits from your account under Profile → Responsible Gaming. These limits let you control how much you can deposit, how much you can lose, and how long you can play within a given period.
4. How Limit Changes Work
Making a limit more restrictive (lowering a deposit, loss or session limit) takes effect immediately. Relaxing a limit — raising it or removing it — only takes effect after a 24-hour cooling-off period. This delay is intentional: it gives you time to reconsider before a less restrictive limit applies.
5. Self-Exclusion
If you need a longer break, you can self-exclude from Notout for a fixed period: 24 hours, 7 days, 30 days, 6 months, or permanently. Self-exclusion is designed to be straightforward to activate and deliberately harder to reverse early, so that it can actually help during a moment when you want to step back.
6. What Happens During Self-Exclusion
While self-exclusion is active, your account is locked and you will not be able to log in or place bets, marketing emails and promotional messages to you are paused, and any pending or unclaimed bonuses on your account are voided. If you were mid-way through a self-exclusion period and try to reopen your account early, contact support — this is by design and is not treated as a routine request.
7. Recognising the Signs
Betting should stay a form of entertainment. It may be worth taking a break and using the tools on this page if you notice yourself chasing losses, spending more time or money than you planned, borrowing to fund play, or if betting is starting to affect your work, relationships or mood. These are signs worth taking seriously, and using a limit or a self-exclusion period early is a reasonable, proactive step, not just a last resort.
8. Underage Play
Notout is strictly for players aged 18 and over. Do not share your login details with anyone under 18, and consider using device-level parental controls on any device a minor can access if you share it with one.
9. Support Organisations
If betting is becoming difficult to control, independent support is available beyond what Notout itself offers. GamCare and BeGambleAware are established organisations offering confidential advice and support for people affected by problem gambling. We encourage you to reach out to them if you feel you need broader support than account limits alone can provide.
10. Getting Help from Notout
To set a limit, self-exclude, or ask any question about these tools, go to Profile → Responsible Gaming in your account, or contact our support team directly on WhatsApp (fastest, average reply around 2 minutes), Telegram (@notoutbd), Imo, or by email at notoutbangladesh@gmail.com. Support is available 24/7 in Bangla or English.
11. Agent Network and Responsible Play
If you use Notout's local cash-in/cash-out agent network, the same limits and self-exclusion protections on your account still apply — an active self-exclusion or limit is not bypassed by depositing or withdrawing through an agent.
12. Reviewing This Policy
We may update this Responsible Gaming page as our tools and practices develop. We recommend checking back periodically, particularly if you rely on a specific limit or self-exclusion feature described here.